No Sound Using Netflix. I am trying to watch a movie on Netflix and the audio does not work. There is no sound. Is this an issue with Netflix or an issue with my equipment? I am using Roku and sometimes my Xbox or Playstation to watch Netflix. Do you know what I have to do to get Netflix to get sound? I have the same issue sometimes with all 3 of the devices I mentioned when trying to stream. The video always plays but not the audio/sound.
If your streaming device is connected directly to the TV you may not be getting sound from Netflix because you are trying to stream in surround sound 5.1 Dolby Digital.
ALL NETFLIX STREAMING DEVICES CONNECTED DIRECTLY TO TV:
Some movies or TV shows streamed from Netflix do not stream the proper audio output for the audio selection you are using, therfore you cannot hear the sound. You will need to go into the audio settings of the device you are using and change the surround sound to anything but 5.1 Dolby Digital. Try using a non 5.1 audio selection. This should fix the issue and Netflix will have sound.
RESET ALL COMPONENTS TO GET SOUND FROM NETFLIX:
If this still does not work, disconnect your modem and router for 30 seconds, reset the device you are using to stream Netflix, and reset or restart your TV. This “refreshing” of all components will sometimes fix the issue and you will get sound from Netflix.
SURROUND SOUND DOES NOT WORK WITH NETFLIX:
If you have surround sound connected to your TV and you hear no sound when streaming Netflix, go into the settings of your surround sound component and change the setting to anything but 5.1. By changing the audio setting to something besides 5.1, you will get sound from Netflix.
APPLE TV HAS NO SOUND WITH NETFLIX:
If you have Apple TV 4 Go to Settings, Audio and Video, Surround Sound, Best Quality Available to turn on the surround sound. If Best Quality Available does not fix the problem, select the Stereo audio setting. This should fix the issue with Neflix not getting sound and you will now be able to hear sound from your Apple device.
PLAYSTATION DOES NOT HAVE SOUND WITH NETFLIX:
Go to the PlayStation home screen, go to Settings, Sound Settings, Audio Output Settings, Highlight the cable you are using to connect the PlayStation to your TV, press X. If you select Audio Input Connector/SCART/AV MULTI then press X to save the settings and try Netflix once again. If you have selected HDMI cable, go to Manual, be sure just Linear PCM 2. CH 44.1 kHz & Linear PCM 2, Ch 48 kHz are selected. Be sure Dolby Digital and Dolby Digital Plus are not checked. Your Playstation should now play Netflix and the sound will be heard.
This is important information directly from Netflix:
If the movie or TV show you are watching has 5.1 Dolby available, make sure this option is selected within the Audio & Subtitles menu during playback.
Please note that not every episode or season of a 5.1 supported TV show may have 5.1 available.
However, it is supported in the Netflix app for Windows 8 and Windows 10.
To check if your device supports 5.1 audio, go to any Netflix original to see if there is a 5.1 audio option.
If not, your device may not support this feature, or it may need to be turned on.
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Have other issues with Netflix not getting sound and cannot get it resolved? Please leave your issue below and include what component or device you are using and we will be happy to assist you.