No Sound When Watching Netflix – Getting Video But No Audio – How To Fix?

No Sound Using Netflix. I am trying to watch a movie on Netflix and the audio does not work. There is no sound. Is this an issue with Netflix or an issue with my equipment? I am using Roku and sometimes my Xbox or Playstation to watch Netflix. Do you know what I have to do to get Netflix to get sound? I have the same issue sometimes with all 3 of the devices I mentioned when trying to stream. The video always plays but not the audio/sound.

Netflix Has No Sound - How To FixNetflix Has No Sound – How To Fix

If your streaming device is connected directly to the TV you may not be getting sound from Netflix because you are trying to stream in surround sound 5.1 Dolby Digital.


Some movies or TV shows streamed from Netflix do not stream the proper audio output for the audio selection you are using, therfore you cannot hear the sound. You will need to go into the audio settings of the device you are using and change the surround sound to anything but 5.1 Dolby Digital. Try using a non 5.1 audio selection. This should fix the issue and Netflix will have sound.


If this still does not work, disconnect your modem and router for 30 seconds, reset the device you are using to stream Netflix, and reset or restart your TV. This “refreshing” of all components will sometimes fix the issue and you will get sound from Netflix.


If you have surround sound connected to your TV and you hear no sound when streaming Netflix, go into the settings of your surround sound component and change the setting to anything but 5.1. By changing the audio setting to something besides 5.1, you will get sound from Netflix.


If you have Apple TV 4 Go to Settings, Audio and Video, Surround Sound, Best Quality Available to turn on the surround sound. If Best Quality Available does not fix the problem, select the Stereo audio setting. This should fix the issue with Neflix not getting sound and you will now be able to hear sound from your Apple device.


Go to the PlayStation home screen, go to Settings, Sound Settings, Audio Output Settings, Highlight the cable you are using to connect the PlayStation to your TV, press X. If you select Audio Input Connector/SCART/AV MULTI then press X to save the settings and try Netflix once again. If you have selected HDMI cable, go to Manual, be sure just Linear PCM 2. CH 44.1 kHz & Linear PCM 2, Ch 48 kHz are selected. Be sure Dolby Digital and Dolby Digital Plus are not checked. Your Playstation should now play Netflix and the sound will be heard.

This is important information directly from Netflix:
If the movie or TV show you are watching has 5.1 Dolby available, make sure this option is selected within the Audio & Subtitles menu during playback.
Please note that not every episode or season of a 5.1 supported TV show may have 5.1 available.
However, it is supported in the Netflix app for Windows 8 and Windows 10.
To check if your device supports 5.1 audio, go to any Netflix original to see if there is a 5.1 audio option.
If not, your device may not support this feature, or it may need to be turned on.

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Have other issues with Netflix not getting sound and cannot get it resolved? Please leave your issue below and include what component or device you are using and we will be happy to assist you.

9 thoughts on “No Sound When Watching Netflix – Getting Video But No Audio – How To Fix?”

  1. Remote Control Codes

    Netflix – The sound works at first then when movie starts no sound.
    Are you using a sound bar or surround sound when watching Netflix or are you using the TV speakers?

  2. I have a samsung smart tv, I get sound on every app watching. I get sound on netflix when scrolling thru to pick a movie but when I choose one to watch the sound works at first then when movie starts no sound. Do I need to reload netflix on smart tv?

  3. Just set up a new samsung and the tv sound is all i get-nothing from netflix
    I see video but the sound is from whatever is playing on the tv
    its still working on another tv but not this one-samsung series 8 65″

  4. Sherri Kazen VanSant

    I have a Westinghouse Roku installed tv. Netflix is the only low station. On 100 still can’t hear.

  5. No sound when using a projector with my iPhone to watch Netflix. Disney+ works and so does YouTube tv.

  6. Jeri Westmoreland

    I have a Samsung model 8000 tv 55″ with Harmon Kardon AVR 55 and Bose 3 channel surround sound and Spectrum cable box. I cannot get sound on Netflix

  7. Hello,

    I have Sharp Roku TV. I can see Netflix videos but no sound. It has been working perfectly for a few years and since yesterday all of a sudden there is no sound.

  8. Remote Control Codes

    Mary C Lutkenhaus,
    Most likely you have the audio cable in the wrong input.
    How do you watch Netflix or Youtube?
    Do you use the APP on your TV or a different component connected to your TV?

  9. Mary C Lutkenhaus

    I have sound with cable TV but not with Netflix or Youtube. I have surround sound with 5 speakers and subwoofer hooked up to Yamaha rx-a780 AV receiver.

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